I use these products, tools, and methods to investigate systems, create technical guidance, and improve documentation workflows. Each entry shows the role or context in which I applied it.
Used ChatGPT to draft, revise, and review guidance; built Jira-connected authoring, peer-review, migration, and validation workflows with Codex and Claude. Used Claude for migration development and prepared reusable skills for both agent environments.
Built and evaluated task-focused agents for team coordination and documentation work, including email and tracker-triggered updates and notifications.
Built flows that respond to incoming email or new worksheet and tracker entries, update records, and send notifications; also explored documentation-ticket and video alerts.
Investigated AI integration options, local workflow interactions, and governance for documentation research.
Developed or inspected documentation utilities, including a desktop DITA figure tool and migration checks.
Used for directory administration at RWDI and packaged a portable Jira helper in a generalized public skill.
Investigated Jira/Figma retrieval, Umbraco Management API access, and AI-assisted research connections with stated permission boundaries.
Investigated customer environments and device management across Android, Apple, and Windows; later researched and improved product help.
Installed and configured environments using MQTT and REST adapters and HiveMQ; worked with Zebra and SATO printers.
Diagnosed remote-control and operational-data issues; later worked on help migration and a visual-context proof of concept.
Configured roles, permissions, and directory/provider integration; later investigated documentation imports.
Supported enrollment and volume-purchase deployment; later researched and revised Apple enrollment guidance.
Configured and troubleshot these Android mobility modes for customer environments.
Supported enrollment and configuration of Windows device-management modes.
Worked with provisioning and device ecosystems during enterprise mobility support.
Set up and troubleshot on-premise directory-service connections.
Configured SOTI Connect protocol adapters, broker connections, and supported printer devices.
Authored and reviewed structured topics, maps, procedures, and source-level changes; explored a stopgap authoring tool.
Produced and customized online-help output and inspected rendered results.
Tracked help-source changes, studied peer-review history, and collaborated on documentation tooling in shared repositories.
Filed Development issues in support, researched documentation tickets and linked designs, and built a reusable issue workflow. I also explored Jira Data Center data in Excel.
Retrieved design context for feature research and developed requirements for finding and exporting mockups linked through Jira.
Developed and investigated content migration, authoring, publishing, and integrity workflows.
Investigated static online-help package generation, navigation, search, and content fidelity for migration.
Investigated DITA transformations, Markdown table handling, build tooling, and custom XSLT approaches.
Used video editing alongside instructional-content work and video-first task planning.
Used image-editing tools to prepare and adjust visual material for technical content.
Used Office in service-desk and documentation work, and explored refreshable metrics and Jira reporting in Excel.
Worked with exported Aha data and a pivot-based view to shape refreshable team reporting.
Wrote a deployment knowledge-base article and delivered it to the team by email.
Troubleshot local hosting, ports, rewrite/proxy behavior, and publishing previews for documentation tools.
Handled directory administration at RWDI and investigated identity-provider integration in SOTI Identity support.
Configured mail flow, mailboxes, delegation, permissions, rules, archives, recovery, and spam controls.
Administered core network and print services while supporting users and devices.
Collected diagnostic evidence for server and device investigations.
Used database information and prepared queries or maintenance operations in the relevant support context.
Researched related cases and internal guidance while investigating customer issues.
Consulted product guidance, authored more than 60 knowledge-base articles, and helped colleagues improve article structure.
Monitored customer environment resources, configuration, upgrades, and cloned environments for diagnosis.
Worked with Windows configuration-management tasks, including device settings and software deployment.
Set up databases and ran basic database commands; I use this as working knowledge alongside support troubleshooting.
Applied cloud-platform knowledge while investigating hosted environments and infrastructure.
Used networking and protocol knowledge to investigate connectivity, mail flow, and enterprise environments.
Applied service-management principles to customer support, escalation, and knowledge sharing.
Supported software for civil-engineering recording instruments.
Configured company phones and performed hands-on service-desk device work.
Coordinated knowledge work and documentation discussions, including Project Sherpa and migration conversations.
Investigated documentation environments and server behavior through remote-access workflows.
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